Customer Support

A dedicated team to help with your account, website and services.

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Support information

Direct email: support@pixel-rise.com

Support hours: Monday - Saturday, 08:00 - 18:00

Timezone: Madagascar (GMT+3)

What we handle

  • Login or account access issues
  • Billing and subscription questions
  • Help publishing your website
  • Domain names and DNS support
  • Platform technical incidents

Response times

  • Normal priority: reply within 24 business hours
  • High priority: reply within 8 business hours
  • Urgent priority: priority handling